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Privacy Policy

Thank you for your interest in our website. Protecting your privacy is very important to us. We will provide you detailed information below concerning how we handle your data.

Collecting, processing and using personal data

You may visit our website without providing any personal information. We only save access data without personal reference such as the name of your Internet Service Provider, the referring page from which you accessed our website or the name of any requested file. Such data is solely analysed in order to improve our offerings and do not permit any association with you personally. We only collect personal data if you have voluntarily provided us such information as part of placing an order, opening a customer account or subscribing to our newsletter. Without your specific authorisation, we only use data you provide to us for purposes of fulfilling and processing your order. Upon the complete performance of your order and full payment of the purchase price, your data will be blocked for any further use and will be erased following the expiry of applicable retention periods under tax and commercial law unless you have expressly consented to the further use of your data. Your email address will be used for our own marketing purposes if you have subscribed to our newsletter until you unsubscribe from the newsletter. It is possible to unsubscribe at any time.

Use of cookies

We use so-called cookies on various pages in order to make our website more attractive to its visitors and to enable the use of various functions. Cookies are small text files that are stored on your device. Some of the cookies we use are deleted at the end of your browser session, i.e. when you close your browser (session cookies). Other cookies remain on your device and allow us and our partner companies to recognise your browser the next time you visit our website (permanent cookies).
You can configure your browser so as to be informed about the placement of cookies, to decide to accept these on a case-by-case basis or to completely exclude all incoming cookies. The functionality of our website may be limited if you do not accept cookies.

Sharing personal data

We share your data with the shipping company hired to deliver your order to the extent necessary for product delivery. We share your payment details with the financial institution commissioned to process payments in order to process your payment.

Right to obtain information

In accordance with German Data Protection Act, you have the right to receive cost-free information about stored data that concerns you and, if applicable, the right to have such data corrected, blocked or erased.

Newsletter registration

If applicable, you have expressly provided us the following consent and we have documented such consent. “Subscribe to our newsletter: You may unsubscribe at any time. Your email data are used solely to send the newsletter from https://www.kahla-porzellanshop.de/. In accordance with the German Telemedia Act, we are obliged to make the contents of any consents available for access at any time. Use of data when registering for the email newsletter: If you register for our newsletter, we use data necessary for this purpose or, if applicable, data you have provided us separately, in order to send you the newsletter on a regular basis. You may unsubscribe from the newsletter at any time and by sending a message to the contact option referred to below or using a link provided for this purpose in the newsletter.


We collect personal data from you in the case of contests. In the case of contests, we use your data for winner notification and for our own market research purposes. You may find detailed information in the conditions of participation for the contest concerned.

Contact form

We collect the following data when you contact us using the contact form: Name, email address and telephone number if applicable (provided voluntary). Without your specific authorisation, we only use data you provide to us using the contact form for purposes of handling and responding to your inquiry. Personal data we receive via the contact form are deleted once we have responded to your inquiry.

Contact for data protection issues

Please contact the following with regard to any questions concerning the collection, processing or use of your personal data, for requests for information, correction, blocking or erasure of data or to revoke any consent you have granted:

Constancy GmbH
August-Bebel-Strasse 27b
07743 Jena

Data security

During the order process, your data is transmitted across the Internet using SSL encryption. We secure our website and other systems against loss, destruction access, modification and the dissemination of your data by unauthorised persons using technical and organisational measures. It is only possible to access your customer account by entering your personal password. You should treat your log-in information confidentially at all times and close your browser window once you have finished communicating with us, in particular if you share your computer with others.

Google Analytics und Google Remarketing

This website uses Google (Universal) Analytics, a web analytics service provided by Google, Inc. (www.google.de). Google (Universal) Analytics uses methods that make it possible to analyse your use of this website, for example so-called “cookies”, i.e. text files placed on your computer. Information generated about your use of the website is generally sent to a Google server in the United States and stored there. If IP anonymisation is activated on this website, Google will, however, shorten your IP address prior to doing so within member states of the European Union or other states party to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be transferred to a Google server in the USA and shortened there. The anonymised IP address transferred by your browser in connection with Google Analytics will not be associated with other data held by Google.
You can prevent data generated by the cookie and related to your use of the website (including your IP address) from being collected and processed by Google by downloading and installing the browser plugin from link provided below: https://tools.google.com/dlpage/gaoptout?hl=en
As an alternative to the browser plugin, you can click this link in order to prevent Google Analytics from collecting data on this website in future. An opt-out cookie will be placed on your device for this purpose. You must click on the link again in order to delete the cookie.

Use of social media plugins

Our website uses so-called social plugins (“plugins”) from the Facebook and Google+ social networks as well as micro-blogging services Twitter and Instagram. These services are offered by Facebook Inc., Google Inc., Twitter Inc. and Instagram LLC (“Providers”).

<ü>Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). You may find an overview of Facebook plugins and their appearance here: http://developers.facebook.com/docs/plugins

Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). You may find an overview of Google plugins and their appearance here: https://developers.google.com/+/web/buttons-policy

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). You may find an overview of the Twitter buttons and their appearance here: https://twitter.com/about/resources/buttons

Instagram is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). You may find an overview of the Instagram buttons and their appearance here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges

When you visit one of our web pages with this plugin installed, your browser creates a direct connection to servers from Facebook, Google, Twitter or Instagram. The content of the plugin is transferred by the respective provider directly to your browser, which then integrates it into the website. By integrating the plugin, the provider receives the information that your browser has accessed a page on our website, even if you do not have a profile or if you are not logged-in currently. This information (including your IP address) is sent by your browser directly to a server from the respective provider in the United States and is stored there.

To find out more about the purpose and extent to which each provider collects, processes and uses this data, your rights and the settings available to protect your privacy, please see the privacy policy for the provider concerned.
Facebook Privacy Policy: http://www.facebook.com/policy.php
Google Privacy Policy: http://www.google.com/intl/de/+/policy/+1button.html
Twitter Privacy Policy: https://twitter.com/privacy
Instagram Privacy Policy: https://help.instagram.com/155833707900388/

You must log out of the respective service prior to visiting our website if you do not wish Facebook, Twitter or Instagram to associate data collected on our website directly with your profile on the service concerned. You may also completely block a plugin from loading using add-ins for your browser, e.g. with the script blocker “No Script” (http://noscript.net/).

Integration of the Trusted Shops Trustbadge

The Trusted Shops Trustbadge is integrated into our website following an order for purposes of displaying our Trusted Shops seal of approval and, if applicable, collected reviews as well as offering Trusted Shops products to buyers.
This aids in safeguarding our predominate legitimate interest in the optimum marketing of our offerings as determined following a weighing of interests. The Trustbadge and the services advertised in conjunction therewith are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.
When interacting with the Trustbadge, the web server automatically stores a so-called server log file that includes, for example, your IP address, date and time of access, quantity of data transmitted and the referring provider (access data) and documents access. Such access data are not analysed and are automatically overwritten seven days after your visit to the website.
Additional personal data is only transferred to Trusted Shops to the extent you elect to use Trusted Shops products following a purchase or have already registered for the use of such services. The contractual agreement entered into between you and Trusted Shops applies in such cases.

Use of the rtbLab tool

Our website uses the rtbLAB analytics service. The service is provided by EASYmedia GmbH, Löhner Straße 12d, 44652 Herne, Deutschland, Germany. This data can be used to create pseudonymous usage profiles. Cookies may be used for this purpose. Cookies are small text files stored in your local browser cache. These cookies enable the recognition of your browser. The data collected by the rtbLAB technologies are not used to determine the personal identity of website visitors and are not compiled together with personal data related to the person referred to by the pseudonym unless expressly agreed to by the person concerned. rtbLAB cookies remain on your device until you delete them. The storage of rtbLAB cookies is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising. You can object to the collection and storage of your data at any time with future effect. To refuse the collection and storage of your visitor data for the future, you can use the rtbLAB opt-out cookie at the following button http://login.rtbmarket.com/index/optout. Using this will set an opt-out-cookie. This means that in the future no visitor information will be collected and stored by rtbLAB in your browser. Please do not delete this cookie if you wish your refusal to consent to remain valid.

Data protection statement for purchases on account & instalment purchases

Additional notes on the Privacy Notice for purchases on account and by installment and by SEPA direct debit of constancy GmbH (hereinafter: "we")
(Version: 08.05.2018)

  1. By choosing to pay by purchase on account, by installments, or by SEPA direct debit, you confirm your consent to the Privacy terms of payolution and the processing of your personal data. These provisions are provided to you again below for information purposes only.

  2. When choosing to pay on account or by installment or by SEPA direct debit, personal information required to process these payment methods (first name, surname, address, e-mail, telephone number, date of birth, IP address, gender) along with the data required to process the transaction (item, invoice amount, interest, installments, due dates, total amount, invoice number, taxes, currency, order date and time of order) will be shared with payolution for the purpose of undertaking risk assessments to meet its regulatory obligations.

  3. In order to verify the identity and/or solvency of the customer, queries and information requests will be shared with publicly accessible databases and credit agencies. Information and, if necessary, credit information on the basis of statistical methods can be requested from the following providers:

    • CRIF GmbH, Diefenbachgasse 35, Vienna, 1150, Austria
    • CRIF AG, Hagenholzstrasse 81, Zurich, 8050, Switzerland
    • CRIF Bürgel GmbH, Radlkoferstraße 2, Munich, 81373, Germany
    • SCHUFA Holding AG, Kormoranweg 5, Wiesbaden, 65201, Germany
    • KSV1870 Information GmbH, Wagenseilgasse 7, Vienna, 1120, Germany
    • Creditreform Boniversum GmbH, Hellersbergstr. 11, Neuss, 41460, Germany
    • infoscore Consumer Data GmbH, Rheinstrasse 99, Baden-Baden, 76532, Germany
    • ProfileAddress Direktmarketing GmbH, Altmannsdorfer Strasse 311, Vienna, 1230, Austria
    • Emailage LTD, 1 Fore Street Ave, London, EC2Y 5EJ, the United Kingdom
    • ThreatMetrix, The Base 3/F, Tower C, Evert van de Beekstraat 1, 1118 CL Schiphol, the Netherlands
    • payolution GmbH, Am Euro Platz 2, Vienna, 1120, Austria

    payolution will share your bank details (specifically the sort code and account number) to SCHUFA Holding AG in order to verify the account number. SCHUFA Holding AG uses this data to verify whether the bank details you provided are plausible. You agree to SCHUFA using these data to verify whether they are stored in their data set and to share the results of this verification with payolution. Further data exchange such as the disclosure of credit information or the transmission of other bank information or the storage of your information in the SCHUFA database will not take place during this account number verification process. For reasons of proof, only the act of verifying the bank information by SCHUFA will be stored.

    payolution is also entitled to store, process, use and transmit to the above-mentioned reporting agencies data on any conduct that is in breach of contract (e.g. undisputed outstanding claims).

  4. We are legally required to verify your credit worthiness under the provisions of the Civil Code on funding assistance between merchants and consumers.

  5. In the event of a purchase on account or by installments or by SEPA direct debit, we will transmit data regarding the details of this installment business transaction (your personal details, purchase price, term of the installment business transaction, start of installments) and the contract terms (e.g. repayment in advance, extension of contract term, repayments made) to payolution GmbH. After assigning the purchase price claim, the Bank to which the claim is assigned will undertake the data transmissions mentioned. We and/or the Bank to which the purchase price claim is assigned shall also report data on events contrary to the contract (e.g. termination of the installment business transaction, enforcement measures) to payolution GmbH. In accordance with data protection provisions, these reports may only be made if this is required to safeguard legitimate interests of the contract partners of payolution GmbH or of the general public and your legitimate interests are not compromised thereby. payolution GmbH shall store the data in order to be able to provide its contract partners, who provide payment by installment and other loan arrangements to consumers on a professional basis, with information to assess the creditworthiness of customers. Companies collecting debts on a commercial basis and which are bound to payolution GmbH by contract may be provided with address information for the purpose of tracing debtors. payolution GmbH shall only provide its contract partners with data if they credibly have a legitimate interest in the data transmission. payolution GmbH shall only transmit objective data without specification to the Bank. Subjective value assessments and personal income and asset information is not contained in information provided to payolution GmbH.

  6. You can withdraw your agreement to having your data processed for the order at any time. The above-mentioned statutory obligations to verify your creditworthiness shall remain unaffected from any such revocation.

  7. You are obliged to provide us only with true and correct information.

  8. Further information about the processing of your personal data can be found in the full Privacy Policy can be found at: https://www.paysafe.com/legal-and-compliance/privacy-policy/

  9. You can also contact the Paysafe Group Privacy Officer at:

    payolution GmbH
    Am Euro Platz 2
    1120 Vienna
    Data Processing Register Code (DVR): 4008655

Valid from: July 2020


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