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Frequently Asked Questions

Is there a factory outlet?

Yes, the factory outlet is open Monday through Saturday from 10.00 am until 6.00 pm.

You can reach the shop under: +49 (0) 3 64 24 - 79 279.


KAHLA/Thüringen Porzellan GmbH Werksverkauf
Christian-Eckardt-Straße 38
D-07768- Kahla

Directions: via A4, exit Jena/Göschwitz, follow the B88 towards Rudolstadt/Kahla

Is it possible to visit the factory and take a glimps behind the scenes of the production?

Experience modern porcelain production “Made in Germany” first hand!

Guided tours take place every Friday at 10.30 am. Meeting point is the factory outlet.

Group tours are also possible Monday through Friday starting at 9.00 am. Note: Group visits should be announced beforehand. Tel.:  +49 (0) 3 64 24 - 79 131; e-mail: cl(at)

Duration:  about 90 minutes

Admission Fee: € 5,- per Person; free entrance for children up to twelve years of age

Address: KAHLA/Thüringen Porzellan GmbH Werksverkauf

Christian-Eckardt-Straße 38

 D-07768- Kahla

Directions: via A4, exit Jena/Göschwitz,  follow the B88 towards Rudolstadt/Kahla

How can I find local stores selling KAHLA Porcelain (Germany only)?

To find stores near you selling porcelain from KAHLA, please use the following link: reseller search


Is there a catalogue with a list of all products?

Take a look at our product lines of household porcelain. All brochures of current product lines are available for download as PDF files. Follow this link: Catalogue Porcelain

Where do I find hotel porcelain to furnish a restaurant or hotel with KAHLA Porcelain?

You can download a brochure of the current hotel porcelain lines if you follow this link: Hotelporzellan
If you are interested or have further questions, please contact Mrs. Gabriel at the KAHLA Porcelain factory directly.

Tel.: 036424-79123 or e-mail: ag(at)

You are looking for substitutes for your favourite crockery?

Our Online Shop carries all current lines of KAHLA Porcelain. Should your favourite line not be there, it might be expired or not part of the product line anymore.

To get more detailed information, feel free to e-mail a photo to Mrs. Zipper at the KAHLA Porcelain factory. E-mail: az(at)

How do returns work?

Although the items are packed securely, there is still a possibility of products arriving damaged at your home. Should this be the case or should you have ordered the wrong Decor don’t hesitate to contact our customer service via e-mail: service(at) Items can usually be replaced or exchanged.  Don’t forget to include your reference number in the mail! Thank You.
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